Burgess Custom and Sara Wear offer a one year limited warranty on all products. This warranty covers material and manufacturer defects for up to one year from the date of purchase. The warranty does not cover normal wear and tear of products. Burgess Custom and Sara Wear will repair or replace the defective product. Contact us for a return authorization code and the shipping address. The customer will be required to pay for shipping the defective product back to Burgess Custom and Sara Wear. We will pay the return freight for the repaired or replaced product.
Burgess Custom and Sara Wear will only accept returns for defective products. We are not responsible for replacing products that were ordered in the incorrect size or color. Please be sure to review all sizing charts before ordering! If you do not fall into an exact size category based on the sizing charts, please place an order for a custom fit.
Burgess Custom and Sara Wear offer product repairs at a reasonable charge. Contact us for the shipping address and a price estimate. Repairs take approximately 2-3 weeks.
Sizing Chart / Color Chart
At Burgess Custom we offer many fabric color choices for our products. The color swatches shown on the site are accurate, but appear slightly different on every computer system. If you are unsure of a color, we will be happy to send out a fabric sample. Burgess Custom is not responsible for incorrect orders based on color or fabric choice.
You can view our sizing chart and color chart in order to make your decision on your custom clothing.
- Sizing Chart ( Click to View )
- Color Chart ( Click to View )
Product Care / Fabric Care
• Machine wash cool with like colors.
• Tumble dry low.
• Do not bleach
• Cool iron for linen blends, warm iron for 100% cotton.
Burgess Custom products:
• Machine wash cool. Do not use standard detergent.
• Use a cleaner made for waterproof breathable fabrics, such as the Nikwax Tech Wash available on our site.
• Tumble dry low or hang dry.
• Do not use bleach.
• Do not use fabric softener.
• Do not iron.
• Do not dry clean.
• Periodically treat with a waterproofing spray. Use TX. Direct Wash-In available on our site.
Our goal is to process all orders within 24 hours of receipt. Custom orders take time to produce, so please allow up to 4 weeks for delivery. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM MST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days.
We understand the sensitivity of your personal information at Burgess Custom and Sara Wear. We DO NOT share your personal information with other parties. We ask for your email so we may communicate with you for billing purposes as well as update you on new products or other news.